Student Recreation and Wellness Center

My visit to the Wellness center was great initially. Scheduling, registering, and visit were excellent. However, I was soon locked out of my ability to register for classes within 15 days of my visit. Unfortunately, I visited the wellness center and didn’t pay upfront. I thought it was covered by my tuition fee. It wasn’t. The problem was paying for the fee which can’t be done online. So when the office closed for three days for a holiday, I lost out of early registration and had one of my classes closed and the other on waitlist. Thousands of students no one to answer the phone or invest in an online payment system. It look a little more than a week after my registration day to miss out on opportunities. Its a warning to all students. It’s better to visit a quick care.

A beautiful and clean area. I come in around 6- 8 to workout, and I find hardly any people taking up the gym. Come in at that time because It gets extremely crowded during the during to the point where you will wait for workout equipment. It has a swimming pool (1st floor), indoor track(last floor), full size basketball courts (1st and 3rd floor). As well as, free workout classes if you enrolled in 4 credits or more. Overall this place makes it fun to workout because you have lots of options.

Problems: 1. No free parking 2. Limited hours and sometimes altogether closed 3. 1 story spread out gym > 4 story cramped gym 4. Not enough machines 5. Not enough variety of machines 6. Expensive (now $40 a month, not worth it when it was $25) 7. Not enough weights. Giant multimillion dollar gym has maybe 2-4 pairs of the most commonly used weights (10-35) and are generally always in use. 8. Not enough benches. Can't tell you how much time I wasted waiting like a plebe for a bench. Positives: 1. They have a nice pool you'll never use because who uses that. 2. They have nice racquetball courts you'll maybe use once or twice because again who uses that. 3. They have a cool mountain climbing wall but again who uses that. 4. They have a lot of basketball courts that again you'll never use. 5. They have a lot of cool stuff that you'll never use because I assume most people just want cardio/weight/classes. The main problem with this gym is architectural. After going to EOS and seeing that they have a giant first floor facility for less than half the price I can never go back to UNLV gym. I may be mistaken but I think students have to pay for this overpriced over architectured gym to attend UNLV or built into the cost of it.

I love this gym, have been coming here since 2016 when I first moved to Las vegas. However it seems like the basketball courts have fluctuating availability even though a lot of the members come solely to get runs in on the 3rd floor courts. I've always felt like that's on fair because it's still $40 (used to be $25). Everyone's out to get more money from you without actually improving the product or service

THE WORST STAFFED GYM My experience at this gym has been extremely unpleasant. The staff has to be the unfriendliest, ignorant, single most unprofessional staff I've ever dealt with in a Las Vegas gym. Registering was incredibly unprofessional: No introduction, no service information, no welcome in any form. I understand this is not a franchise gym, serving the greater public, but customer service is fundamental and this gym lacks any kind of pleasantries, from a single staff member. I stood at the customer service counter for 3 minutes, as two staff members stood at the other end, glanced over at me and continued talking about bottled water!?!? Unbelievable! I asked several questions (6+) and was told, "I don't know", each time. Their incompetence aside, I continued to go forward and get a full assessment of this gym (I did not last more than three days). It was dirty (see attached photos). The trash pictured was from my second day, the shower hadn't been cleaned. And that trash had sat there for two days. There was used soap bars in the second shower I tried to use. Finally, in the third shower there was MOLD (picture attached) on the ceiling. Unacceptable! In this day of Covid and now Monkeypox, the cleanliness of public spaces should be paramount. I could live with the rude, UNFRIENDLY, incompetent staff, but not MOLD. The majority of equipment is stationed in two rows on the second floor, very very close to each other, in a very crowded space, with little to no room to walk through. When you are using the machines, you are practically in the face of someone using the machines opposite you. It's incredibly uncomfortable trying to enjoy a workout with a stranger in your face. This gym is clearly horribly staffed and managed. And that's unfortunate such a large university. With all the additional fees; towel fees, locker fees, this gym is not worth the time and money. There are so many options available in Las Vegas, do not waste your time with this gym. Even Eos gyms provide, much better service and have better staffing.